Social Strategy1 partners with leading business process outsourcer to launch MySocialChatter
The new software allows companies to find and engage with their “fans” through social media and turn them into paying customers.
“After months of intensive development, we are very excited to partner with Etech Global Services to create MySocialChatter to introduce this product to small and mid-size businesses”, said Mike Lewis, Chairman and Co-Founder of SocialStrategy1. “We are confident that this partnership will enable businesses of all sizes to gain access to the most effective and user friendly social commerce platform available. MySocialChatter has a one of a kind ability to detail the features and benefits of this platform to customers and assist them in the set up and launch process. This means that customers will immediately see customer growth and other benefits from integrating this product in their day to day activities.”
My Social Chatter is a SaaS platform that provides users with social media tools like:
- COMPREHENSIVE LISTENING ENGINE – Pulls information from across the web (Social Networks, News & Blogs, Directory Listings, Customer Reviews) and displays it in a unified and meaningful way.
- ENGAGEMENT TOOLS – Automatically publishes campaigns, manages customer lists, and much more to connect with customers online and inspire them to take action.
- COUPON DISTRIBUTION – Creates and distributes coupons through online channels like Twitter and Facebook.
- ROI ANALYSIS – Allows companies’ to compare their strengths with that of their competition and see how they stack up.
Etech Global Services is a leading contact center and technology solution provider with more than 2,500 employees in eight locations worldwide. Etech understands the importance of customer relationships and is committed to making a remarkable difference for their clients. All of Etech’s solution strategies are driven by the ‘voice of the customer’. Stringent QA processes ensure an ever-improving customer experience as well as ensuring the highest integrity and quality possible. These differences allow Etech to provide innovative technology, industry-leading service, stellar CSAT scores, and high performing sales and service solutions that enable Etech’s clients to build stronger brands, strengthen customer relationships, and gain market share.
“The world of social media, internet shopping and online gossip is open 24 hours a day. If any business is not monitoring around the clock, there’s plenty that is being missed. Companies we work with are expressing an increasing desire to know what people are saying about them online, and where it is possible, they are looking to rapidly respond and engage with those customers,” said Matt Rocco, President and COO of Etech Global Services. “We are very excited to have worked with the team at SocialStrategy1 to bring MySocialChatter to the marketplace. Small, medium or large … My Social Chatter will help meet your needs.”
My Social Chatter was developed in partnership with Etech Global Services as part of Social Strategy1’s initiative to bring social media into the call center in cost effective ways.
“We are pleased to be partnering with Etech Global Services to create My Social Chatter, a tool to bring the power of social media marketing and analytics to the marketplace,” said Dennis Stoutenburgh, President and Co-founder of Social Strategy1.
For more information about the Social Strategy1 SMB social media tool please visit , beam.socialstrategy1.com.