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President and Co-Founder Shares Best Practices on Social Media Customer Service Panel

January 7, 2014 | By | No Comments

  During the 2013 Social Media Leadership Awards, Dennis Stoutenburgh, President and Co-Founder of Social Strategy1, spoke during the social media customer service panel also featuring American Airlines, BarclayCard US, Associa, and Chase. “If you’re not engaging customers during the entire product life cycle through social media, you’re missing out. Because someone else will,” said […]

Now Accepting Entries for the 2013 Social Media Leadership Awards

June 12, 2013 | By | No Comments

  The 2nd Annual 2013 Social Media Leadership Awards presented by Social Strategy1, Knowledge@Wharton, AUS, Inc. and Ernst & Young is now accepting entries for now through July 30, 2013. Submit your social media case study. The Social Media Leadership Awards honors organizations that have proven best practices in social media to achieve business objectives. Judges will select and […]

Event Coverage | CXMSummit Dallas – Learn social media best practices and business strategies to find more customers

February 5, 2013 | By | No Comments

CXMSummit Dallas featured front line executives sharing Social Media Best Practices and Business Strategies to grow revenue, understand customer data and provide better customer service. The summit focused on three major themes: 1) Customer Data & Building Loyalty 2) Social Media Lead Generation 3) Social Media Customer Service The event was presented live to 100 […]

Using Social and Mobile in your Multichannel Strategy | CXMSummit Dallas

February 5, 2013 | By | No Comments

This presentation was delivered on Thursday, January 31 during CXMSummit Dallas. CXMSummit Dallas presented social media best practices and business strategies to find more customers. See full CXMSummit Coverage here.   CXMSUMMIT – Dennis Stoutenburgh – Multichannel Strategy from Social Strategy1 Dennis Stoutenburgh – President & COO Co-founder of Social Strategy1, Dennis Stoutenburgh is a […]

American Airlines, Golin Harris and Social Strategy1 Discuss Best Social Media Cases at CXMSUMMIT

January 25, 2013 | By | No Comments

  Social media leaders will discuss expert insights from top cases at the CXMSUMMIT on Thursday, January 31, 2013 at the Westin Galleria Dallas. Panelists include, Amy O’Brien, Senior Analyst, Social Media at American Airlines, Annette Hernandez, Specialist, Social Media Customer Service at American Airlines, and Eric Swayne, Director of Insights at Golin Harris. Discussions will focus […]