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Social Media Consulting for Call Centers

Social Media Consulting for Call Centers

Your clients are asking about social media but you may not have the answer.

We can help set up your new revenue stream and ensure service level excellence. We’re a social media company founded by Telecom & Call Center Executives and we wrote the book on getting into social media effectively.

We’ll help you align training, technology, policy and implement social media best practices to achieve your client’s goals and increase your revenue.
Free Consultation


How does it work?




We’ll show you how we have successfully optimized traditional call centers to offer social media services. We’ll review your goals and walk you through our social media integration process.



Your clients and their customers are different. We start all strategy with data mined with our social media monitoring tool. Once we under your service goals or client’s goals, we’ll develop a custom tailored social media strategy for inbound or outbound.



We’ve been working in call centers since the mid 80s. Training, staffing, quality assurance and technology implementation are our thing. Our team has set up call centers globally and we’ll bring the social media expertise to ensure service level excellence.



Social media is changing fast and you need an agile team to examine your solutions from the outside. We analysis social media service best practices and social media data. Our analysis we’ll help you improve results month over month and never miss a tweet.

Consumers post 5263 tweets every second.

Are you listening for service & sales opportunities?


Our Team



Mike Lewis

Chairman, Co-Founder
LinkedIn | Twitter

Serial entrepreneur and Chairman and CEO of ILD Corp, Mike has championed the growth of ILD Corp. from inception to a leading outsourced service provider to a number of America’s largest companies.

In 2011, Mike authored his first book “Social Media Leadership: How to get off the bench and into the game.” A CEO’s future minded perspective of how social media will transform corporations and how executives can be best prepared to transition their business to become industry leaders in digital and social media.


Dennis Stoutenburgh

President, Co-Founder
LinkedIn | Twitter

As co-founder of both ILD Corp and Social Strategy1, Dennis has been a longtime advocate for the need to derive actionable insights and analytics from social media and big data sources. This led to the creation of Social Strategy1 and ongoing development of its data gathering and mining platform.

Prior to ILD, Dennis led the Communications Group of Intellicall, Inc. where he launched new billing, operator services, prepaid and validation organizations, growing the divisions to more than $80 million dollars in annual revenues.


Jim Iyoob

SVP, Corporate Development
LinkedIn | Twitter

Jim Iyoob has over with over 15 years of contact center outsourcing experience spanning domestic and offshore inbound, outbound, and chat operations. Jim leads has led outsourced contact center services to help the world largest brands define their web chat strategy for more than 12 years.

Jim started in BPO as an account leader and was later responsible for developing and managing the India operations of a leading call center. He regularly speaks at industry and training events on customer service, outsourcing, social media and live chat.


Allen Hayes

Director of Operations

Allen is an executive contact center management consultant and has served in senior leadership roles across operations and operational excellence at Open Lane, Hewlett-Packard, EDS, Triad Financial, 21st Century Insurance, Volvo, Ford, Gateway, and General Electric.

Allen has over 20 years of experience in multiple industries. His specialties include Contact Center Site Leadership, Lean / Six Sigma Deployment, Organization Restructuring, Executive Leadership Coaching and Mentoring, Vendor Relationship Management, Call Center Attrition Reduction, and Call Center Turnaround

Call Center Resources

Proactive Social Media Strategy for Contact Centers
Learn a few points to avoid crisis with Social Strategy1’s introduction of proactive social media strategy for contact centers.
Using Social and Mobile in your Multichannel Strategy
Review our case study slides from CXMSummit Dallas. Where we presented social media best practices and business strategies to find more customers.
Beyond Service: Generate Positive Customer Experiences
In this white paper, you will gain insights for generating positive customer experience based on business strategies used by Zappos, Whole Foods and JetBlue.
6 Steps to Build Sales Leads with Social Media
Check out our social media selling case study examining how to best engage a twitter audience. We’ll show you how we generated real estate lease sales leads.