We can help set up your new revenue stream and ensure service level excellence. We’re a social media company founded by Telecom & Call Center Executives and we wrote the book on getting into social media effectively.
We’ll help you align training, technology, policy and implement social media best practices to achieve your client’s goals and increase your revenue.
We’ll show you how we have successfully optimized traditional call centers to offer social media services. We’ll review your goals and walk you through our social media integration process.
Your clients and their customers are different. We start all strategy with data mined with our social media monitoring tool. Once we under your service goals or client’s goals, we’ll develop a custom tailored social media strategy for inbound or outbound.
We’ve been working in call centers since the mid 80s. Training, staffing, quality assurance and technology implementation are our thing. Our team has set up call centers globally and we’ll bring the social media expertise to ensure service level excellence.
Social media is changing fast and you need an agile team to examine your solutions from the outside. We analysis social media service best practices and social media data. Our analysis we’ll help you improve results month over month and never miss a tweet.
Serial entrepreneur and Chairman and CEO of ILD Corp, Mike has championed the growth of ILD Corp. from inception to a leading outsourced service provider to a number of America’s largest companies.
In 2011, Mike authored his first book “Social Media Leadership: How to get off the bench and into the game.” A CEO’s future minded perspective of how social media will transform corporations and how executives can be best prepared to transition their business to become industry leaders in digital and social media.
As co-founder of both ILD Corp and Social Strategy1, Dennis has been a longtime advocate for the need to derive actionable insights and analytics from social media and big data sources. This led to the creation of Social Strategy1 and ongoing development of its data gathering and mining platform.
Prior to ILD, Dennis led the Communications Group of Intellicall, Inc. where he launched new billing, operator services, prepaid and validation organizations, growing the divisions to more than $80 million dollars in annual revenues.
Jim Iyoob has over with over 15 years of contact center outsourcing experience spanning domestic and offshore inbound, outbound, and chat operations. Jim leads has led outsourced contact center services to help the world largest brands define their web chat strategy for more than 12 years.
Jim started in BPO as an account leader and was later responsible for developing and managing the India operations of a leading call center. He regularly speaks at industry and training events on customer service, outsourcing, social media and live chat.
Director of Operations
Allen is an executive contact center management consultant and has served in senior leadership roles across operations and operational excellence at Open Lane, Hewlett-Packard, EDS, Triad Financial, 21st Century Insurance, Volvo, Ford, Gateway, and General Electric.
Allen has over 20 years of experience in multiple industries. His specialties include Contact Center Site Leadership, Lean / Six Sigma Deployment, Organization Restructuring, Executive Leadership Coaching and Mentoring, Vendor Relationship Management, Call Center Attrition Reduction, and Call Center Turnaround