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08 Oct


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Beyond the Selfies: The Changing Face of Social Media

October 8, 2015 | By | No Comments

Are your customers truly the new marketing department? With rapid changes in social media platforms, it can be difficult to maintain control of your restaurant’s brand online. This past September at the annual MUFSO conference in Dallas, TX, a group of experts from the restaurant industry gathered to share their insights on how to continue driving a restaurant’s success […]

SS1 visits the Ronald McDonald House – July

August 24, 2015 | By | No Comments

“We can all make a difference in the lives of others in need, because it is the most simple of gestures that make the most significant of differences.” ― Miya Yamanouchi Every quarter, Social Strategy1 takes a day to visit the Ronald McDonald House, a charity dedicated to housing and feeding the families of ill children. […]

14 Jul


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Quarterly Insight Report Now Available for White Box Social Intelligence Subscribers

July 14, 2015 | By | No Comments

Do your Yelp & Google scores really matter? Are they actually moving the needle to drive sales and traffic? What about turnover? Do high scores on social mean lower turnover for your organization? White Box Social Intelligence members are finding out! This week, we published our first quarterly report for White Box Social Intelligence members. This much anticipated collection of […]

14 Jul


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OnviSource Announces Strategic Partnership with Social Strategy1, Integrating Social Media and Contact Center WO

July 14, 2015 | By | No Comments

Partnership Extends Existing OnviSource’s Solutions in Automated Customer Interactions Capture, QA, Analytics and Actions to Go beyond Calls, Chat, Emails and Desktop Transactions; and include Social Media Contents. Plano, Texas (PRWEB) July 14, 2015 OnviSource announced today that it has integrated the social media platform of Social Strategy1 with its new enterprise and contact center […]

Social Strategy1 Visits the Ronald McDonald House

June 30, 2015 | By | No Comments

The first Ronald McDonald House was established in 1974 as a “home-away-from-home for families of ill children”. The RMHC provides a variety of resources to these families, whether it be temporary housing, food, or basic dental and medical care. Over the years, the foundation has opened over 300 locations worldwide with local chapters in 52 […]

Social Media Customer Service [CRMXChange Interview]

June 23, 2014 | By | No Comments

Dennis Stoutenburgh Discusses Social Customer Service in CRMXChange Interview During the 2014 Call Center Week event, Social Strategy1 President and Co-Founder Dennis Stoutenburgh sat down with CRMXchange to elaborate on social customer service for the first installment of a series of reports that will reveal perspectives and insights from a cross-section of the solution providers. So, why Social Customer Service? Simply […]

Social Strategy1 announces social intelligence platform for restaurants

June 6, 2014 | By | No Comments

Maximizing Restaurant Customer Experience with Social Media Data Dennis Stoutenburgh, President and Co-Founder of Social Strategy1, announced the release of White Box Social during, “You’re Next Curve Jump: Connecting Sales, Social & Strategy” at this year’s Summer Brand Camp in Dallas, Texas, June 3-5th. Summer Brand Camp is a three-day conference for national restaurant industry […]

President and Co-Founder Shares Best Practices on Social Media Customer Service Panel

January 7, 2014 | By | No Comments

  During the 2013 Social Media Leadership Awards, Dennis Stoutenburgh, President and Co-Founder of Social Strategy1, spoke during the social media customer service panel also featuring American Airlines, BarclayCard US, Associa, and Chase. “If you’re not engaging customers during the entire product life cycle through social media, you’re missing out. Because someone else will,” said […]

Social Strategy1 Founders to Discuss Social Media Best Practices for Customer Service and Social Selling at 2013 Social Media Leadership Awards

October 4, 2013 | By | No Comments

Mike Lewis, Chairman and Co-founder of Social Strategy1 and Dennis Stoutenburgh, President and Co-Founder of Social Strategy1 will attend and share insights on the customer service panel at the 2nd annual Social Media Leadership Awards. The Social Media Leadership Awards is the culmination of a global social media competition, taking place December 9-10 at the […]

Social Strategy1 partners with leading business process outsourcer to launch MySocialChatter

September 3, 2013 | By | No Comments

The new software allows companies to find and engage with their “fans” through social media and turn them into paying customers. “After months of intensive development, we are very excited to partner with Etech Global Services to create MySocialChatter to introduce this product to small and mid-size businesses”, said Mike Lewis, Chairman and Co-Founder of […]