Using Social and Mobile in your Multichannel Strategy | CXMSummit Dallas
This presentation was delivered on Thursday, January 31 during CXMSummit Dallas. CXMSummit Dallas presented social media best practices and business strategies to find more customers. See full CXMSummit Coverage here.
Dennis Stoutenburgh – President & COO
Co-founder of Social Strategy1, Dennis Stoutenburgh is a business leader with unwavering focus on the overall profit and loss, operations, and customer satisfaction of the company. Dennis’s online business experiences with ILD Corp., where he oversaw the implementation of the industry’s first online self help customer service application, helped build the foundation for the development of Social Strategy1.
Dennis Stoutenburgh Video
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As co-founder of ILD, revenues and earnings grew significantly and the company’s value increased, leading to its listing in the INC 5000. Prior to ILD and launching Social Strategy1, Dennis was responsible for the development and management of the billing, operator services, prepaid and validation organizations as President of the Communications Group of Intellicall, growing the divisions to more than $80 million dollars in annual revenues. He later managed the divestiture of certain assets of those divisions to Transaction Network Services (TNS) and ILD. Dennis began his career with Ernst & Whinney (now Ernst & Young) as a CPA first with the Audit team and then transitioned to Corporate Finance Consulting. Dennis’ 20 years of management experience in the communications and financial arenas have benefited ILD by providing outstanding leadership during the nineteen acquisitions of recent years, as well as in the ongoing operations and online product enhancements of the company.
Dennis holds a Bachelors of Business Administration degree, concentration in Accounting, from Southern Methodist University in Dallas, Texas and has also attended the Harvard Business Management Program on Negotiation.