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Beyond Service: Foundations that Generate Positive Customer Experiences

March 7, 2013 | By | No Comments

Social Media Customer Service White Paper



Social Media is becoming one of the first interactions customers may have with a brand. Social media customer service is as influential as any other interaction with an organization. Unfortunately for some organizations, poor customer service standards are reflected publicly through social media.

In this white paper, you will gain insights for generating positive customer experience based on business strategies used by Zappos, Whole Foods and JetBlue.

Explore social media customer service brand strategies for:

  • Communications Tone & Voice
  • Channel Strategy
  • Internal Team Dynamics
  • Customer Experience Management

Please fill out this form to download the social media customer service white paper pdf.

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