August 1, 2014 | By Edmund Lee+ | No Comments
Have you ever heard the old saying, “bad news travels fast?” Even before social media, bad news always circulated with lightning-fast speed, but nowadays, it’s stunning how a company’s dirty laundry – usually in the form of a story of bad customer service – can travel to hundreds, thousands, and even millions of people. While [...]
![Social Media Customer Service [CRMXChange Interview]](../../wp-content/uploads/2014/06/CRM-XCHANGE-640x233.png)
June 23, 2014 | By Jeanine Nelson+ | No Comments
Dennis Stoutenburgh Discusses Social Customer Service in CRMXChange Interview During the 2014 Call Center Week event, Social Strategy1 President and Co-Founder Dennis Stoutenburgh sat down with CRMXchange to elaborate on social customer service for the first installment of a series of reports that will reveal perspectives and insights from a cross-section of the solution providers. So, why Social Customer Service? Simply [...]
January 7, 2014 | By Jeanine Nelson+ | No Comments
During the 2013 Social Media Leadership Awards, Dennis Stoutenburgh, President and Co-Founder of Social Strategy1, spoke during the social media customer service panel also featuring American Airlines, BarclayCard US, Associa, and Chase. “If you’re not engaging customers during the entire product life cycle through social media, you’re missing out. Because someone else will,” said [...]
