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customer experience Archives - Social Strategy1

14 Jul


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OnviSource Announces Strategic Partnership with Social Strategy1, Integrating Social Media and Contact Center WO

July 14, 2015 | By | No Comments

Partnership Extends Existing OnviSource’s Solutions in Automated Customer Interactions Capture, QA, Analytics and Actions to Go beyond Calls, Chat, Emails and Desktop Transactions; and include Social Media Contents. Plano, Texas (PRWEB) July 14, 2015 OnviSource announced today that it has integrated the social media platform of Social Strategy1 with its new enterprise and contact center […]

Delivering Legendary Social Media Customer Service

August 1, 2014 | By | No Comments

Have you ever heard the old saying, “bad news travels fast?” Even before social media, bad news always circulated with lightning-fast speed, but nowadays, it’s stunning how a company’s dirty laundry – usually in the form of a story of bad customer service – can travel to hundreds, thousands, and even millions of people. While […]

4 Word of Mouth Marketing Tips in the Digital Age

June 24, 2014 | By | No Comments

What Does Word of Mouth Marketing Look Like in the Digital Age? Before the Internet, marketing buzz was generated by word of mouth and advertising. The timeline would go a little like this: Suzie sees ad for product in the newspaper or TV commercial. She buys the product, loves it, and then tells all her coworkers, […]

Social Media Customer Service [CRMXChange Interview]

June 23, 2014 | By | No Comments

Dennis Stoutenburgh Discusses Social Customer Service in CRMXChange Interview During the 2014 Call Center Week event, Social Strategy1 President and Co-Founder Dennis Stoutenburgh sat down with CRMXchange to elaborate on social customer service for the first installment of a series of reports that will reveal perspectives and insights from a cross-section of the solution providers. So, why Social Customer Service? Simply […]

CXMSUMMIT is Coming to Dallas

December 12, 2012 | By | No Comments

Join us Thursday, January 31, 2013 in Dallas for the CXMSUMMIT to learn about social media business strategies and best practices that will lead you to more customers. Enjoy cocktails and content at this complimentary event at the Westin Galleria from 2 – 6 p.m. CST. Headlining Topics: Customer Data & Building Loyalty – Learn to […]

29 Aug


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Simple Tip for Learning What Customers Want

August 29, 2011 | By | One Comment

Social networks like Facebook, LinkedIn and Twitter are ideal platforms for asking customers simple questions. Polling features are available for many social media networks but SMBs might just ask a single question in a to-the-point post or tweet. Here are examples…

27 Apr


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Translating the Voice of your Customer Data into Action

April 27, 2010 | By | No Comments

Linking the voice of the customer to business processes and results, and integrating that voice into management and operations.