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customer service Archives - Social Strategy1

Delivering Legendary Social Media Customer Service

August 1, 2014 | By | No Comments

Have you ever heard the old saying, “bad news travels fast?” Even before social media, bad news always circulated with lightning-fast speed, but nowadays, it’s stunning how a company’s dirty laundry – usually in the form of a story of bad customer service – can travel to hundreds, thousands, and even millions of people. While [...]

Social Media Customer Service [CRMXChange Interview]

June 23, 2014 | By | No Comments

Dennis Stoutenburgh Discusses Social Customer Service in CRMXChange Interview During the 2014 Call Center Week event, Social Strategy1 President and Co-Founder Dennis Stoutenburgh sat down with CRMXchange to elaborate on social customer service for the first installment of a series of reports that will reveal perspectives and insights from a cross-section of the solution providers. So, why Social Customer Service? Simply [...]

How to better understand your customers

April 25, 2014 | By | No Comments

Today’s business landscape has changed tremendously from the previous 10 years. We operate in a world that is always connected and the power of the product or service has shifted back to the customer. In order to offer the best service in any market, one needs to understand their customers and how to offer great [...]

Social Strategy1 Founders to Discuss Social Media Best Practices for Customer Service and Social Selling at 2013 Social Media Leadership Awards

October 4, 2013 | By | No Comments

Mike Lewis, Chairman and Co-founder of Social Strategy1 and Dennis Stoutenburgh, President and Co-Founder of Social Strategy1 will attend and share insights on the customer service panel at the 2nd annual Social Media Leadership Awards. The Social Media Leadership Awards is the culmination of a global social media competition, taking place December 9-10 at the [...]

American Airlines, Golin Harris and Social Strategy1 Discuss Best Social Media Cases at CXMSUMMIT

January 25, 2013 | By | No Comments

  Social media leaders will discuss expert insights from top cases at the CXMSUMMIT on Thursday, January 31, 2013 at the Westin Galleria Dallas. Panelists include, Amy O’Brien, Senior Analyst, Social Media at American Airlines, Annette Hernandez, Specialist, Social Media Customer Service at American Airlines, and Eric Swayne, Director of Insights at Golin Harris. Discussions will focus [...]

Small Business Stuck in Neutral on Social Media [INFOGRAPHIC]

November 17, 2011 | By | 9 Comments

Impact of social media on small business infographic with social media statistics. Nearly three quarters (73%) of our member community of small business owners said they access social networks on smartphones or other mobile devices, yet 67% are holding back investing in social media because they don’t know where to begin.

03 Oct


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Making Sense of Social Media for Businesses

October 3, 2011 | By | No Comments

Social Media is taking over the world but how is it going to grow your business? Mike Lewis shares his insights and experience of using social media to help all aspects of your business (customer support, research, operations, finance, human resources, marketing and sales).

19 Sep



All Revved Up, No Place to Go – Brand Nails Marketing, Flubs Customer Service

September 19, 2011 | By | 2 Comments

It’s clear: this was a brand that was all revved up. But, with customer service like that, where were they going? You got it: no place.
Don’t sink product development and marketing investments with bad customer care. Check out the full MarketingProfs article for Barbara’s three tips for avoiding customer service flubs.

13 Sep


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Workshop: Customer Support Goes Social

September 13, 2011 | By | No Comments

Explore proven methods for making the case for supporting your customers online through social media, and what the positive returns are that you can expect for your business.