We’ll make sure you never miss a customer inquiry.
Our proprietary listening engine indexes 99.9% of the web. You’ll know about every tweet, review or Facebook post.
Build one-to-one relationships with your customers in real-time.
One in three social media users prefer social care to contacting a company by phone.
Our 300 person US based contact center will provide social care 24/7/365.
Professionally trained customer service agents protect your brand when you aren’t available.
Customers turn to a wide variety of social media channels for care.
We ensure reliable & competent delivery of customer care solutions & escalation processes across any channel.
We’ll define key performance indicators together to ensure program success.
You’ll be able to integrate key social care data with other qualitative & quantitative call center metrics.
Learn more about our strategies for proactive planning, identification, escalation and squashing social media crisis in our Social Media Crisis Management in 5 Steps blog post.