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social network presence Archives - Social Strategy1

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Social Media Tip for SMB Customer Service

April 20, 2011 | By | No Comments

Law firms, pastry shops, street vendors—even small and medium businesses can connect with their customers in a meaningful way. Jolie O’Dell at Mashable spoke with Marsha Collier, author of The Ultimate Online Customer Service Guide. Marsha recommends creating a “customer-centric culture” that includes prompt and personal communication.