Social Strategy1 Becomes First Social Media Listening and Analytics Firm to Provide Consulting Services Specifically for Contact Centers
PONTE VEDRA BEACH, Fla. & San Antonio, TX (July 1, 2013) – Social Strategy1, the leading provider in social media listening, monitoring, and social media consulting services announced today that it will begin providing call centers with social media management consulting. Traditional call centers are equipped to handle inbound and outbound consumer inquiries; however social media channels like Twitter and Facebook call for equal attention to prevent potential social media crisis. Social Strategy1 helps leading call centers build incremental revenue through offering social media services without risking service level excellence.
Social Strategy1, founded in 2009 by the author of Social Media Leadership, and senior team of telecommunications and call center executives is the first firm recognized to help call centers use social media as a new revenue stream and customer engagement tool. Consulting provides call centers with an understanding of social media management, emerging customer service technologies, representative training courses, corporate policies, and social media best practices.
“Social Strategy1 was founded by telecom veterans who have provided BPO and social media services to some of the world’s largest brands,” said Jim Iyoob, SVP Corporate Development “We look forward to providing the most active call centers with insights that help successfully navigate key challenges and opportunities in providing social media as a tool for customer engagement and retention.”
Call Centers are provided with a free consultation reviewing their current offerings and shown how to successfully implement social media programs starting with a small team of specialized agents. To learn more, visit Social Media Consulting for the Call Center
Jeanine Nelson, 904-416-0718