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January 2013 - Social Strategy1

Newest Trends in Fashion

January 29, 2013 | By | No Comments

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text.

American Airlines, Golin Harris and Social Strategy1 Discuss Best Social Media Cases at CXMSUMMIT

January 25, 2013 | By | No Comments

  Social media leaders will discuss expert insights from top cases at the CXMSUMMIT on Thursday, January 31, 2013 at the Westin Galleria Dallas. Panelists include, Amy O’Brien, Senior Analyst, Social Media at American Airlines, Annette Hernandez, Specialist, Social Media Customer Service at American Airlines, and Eric Swayne, Director of Insights at Golin Harris. Discussions will focus […]

Vanguard’s 3 Benefits for Social Media Customer Service

January 25, 2013 | By | No Comments

  It has been one year since The Vanguard Group, Inc., one of the largest investment management companies in the world, first utilized CEO, Bill McNabb to interact with and gain insights from clients through social media platforms. Vanguard was the first in the financial industry to feature such a day where leadership corresponded with their […]

CXMSUMMIT to Highlight Best Social Media Practices in Customer Experience Management

January 14, 2013 | By | No Comments

Social Strategy1, Stratus Contact Solutions and RollCall have partnered with Social Media Examiner bring the CXMSUMMIT to Dallas on Thursday, January 31, from 2-6 p.m. Panelists will illuminate social media best practices in customer service, customer data & loyalty, and lead generation, and ways to enact these proven strategies. Mike Lewis, the event’s keynote speaker and […]

Customer Experience Management

January 3, 2013 | By | No Comments

Even in an era with heightened customer expectations and a sense that brands are increasingly pressured to answer almost instantaneously, a number of brands are excelling in customer service. A number of those organizations, whether in regulated industries or within areas rather reliant upon the free flow of information, are reinforcing customer experiences with digital […]

Morgan Stanley Smith Barney’s Rules for Embracing Social Media

January 2, 2013 | By | No Comments

Most employees in the financial industry don’t have the individual agility of communicating via digital and social media sites to share industry-related opinions or news. Any information being disclosed by an employee or on behalf of the institution cannot swiftly make it across real-time feeds, due to regulatory constraints. Morgan Stanley Smith Barney, (MSSB), stands […]