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White Paper

2012 Social Media Leadership Awards White Papers | Social Media Customer Service Case Studies

April 9, 2013 | By |

        The Social Media Leadership Awards is an international competition, organized by Social Stategy1, Inc, Knowledge@Wharton , and sponsored by Ernst & Young and is designed to promote best practices in social media. Corporations and organizations worldwide were solicited to submit their successful social media strategies and results, which were judged by …

Proactive Social Media Strategy for Contact Centers

April 9, 2013 | By | No Comments

Call center employees are not effective in social media just because they have the tools. Learn a few points to avoid crisis with Social Strategy1’s introduction of proactive social media strategy for contact centers. Download a complimentary Social Strategy1 whitepaper examining best practice social care strategies from Jetblue, Whole Foods, & Zappos. Why should call …

Beyond Service: Foundations that Generate Positive Customer Experiences

March 7, 2013 | By | No Comments

[Social Media Customer Service White Paper]       Social Media is becoming one of the first interactions customers may have with a brand. Social media customer service is as influential as any other interaction with an organization. Unfortunately for some organizations, poor customer service standards are reflected publicly through social media. In this white …