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13 Sep


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Workshop: Customer Support Goes Social

September 13, 2011 | By | No Comments

Cosutomer Support Goes Social

After the huge attendance of our last social media workshop with OfficeArrow, and at the request of our followers, another great session is coming your way  – Wednesday, September 14th at 2pm Eastern, so make sure you’re registered.

“Customer Support Goes Social – 3 Important Business Lessons and Pitfalls to Avoid” is hosted by Social Strategy1 Chairman, OfficeArrow Founder and author of “Social Media Leadership: Get Off the Bench and into the Game”, Michael F. “Mike” Lewis. Mike is joined by award-winning media professional, former Wharton Lecturer of Marketing, expert in online strategies and President and Chief Intelligence Officer of Social Strategy1, Steve Ennen.

If you know your customers are online, but you’re not sure if supporting them through social media could work, or are you concerned about what they might say online, or how they may exaggerate a situation?  You’re not alone, but ignoring it will not make it go away.

Join Mike and Steve as they outline proven methods for making the case for supporting your customers online, and what the positive returns are that you can expect for your business.

In the webinar you’ll learn:

  • 3 Important Lessons in Social Support and Pitfalls to Avoid in Online Engagement
  • Why There is a Blurring Line Between Marketing and Customer Service
  • How to Make the Case for Social Customer Service – Social CRM
  • How to Keep It Real Online

Plus, during the webinar, participants will have a chance to win a variety of giveaways.  Attendance is limited, so don’t miss this  free workshop.

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