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social media monitoring Archives - Page 2 of 12 - Social Strategy1

16 Apr

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Using Social Customer Service To Handle And Prevent Public Trashing

April 16, 2012 | By | No Comments

Find out how social customer service can help save and improve your business’ reputation online.

09 Mar

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Making Sense of Online Behavior – Social Strategy1 Featured in PR Week

March 9, 2012 | By | No Comments

Social Strategy1 was recently featured by PR Week for their new social media monitoring service, Engage. A current user explains the importance of this product for his business.

10 Jan

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Small Biz: Engage Facebook Fans to Become a User’s Top Story

January 10, 2012 | By | No Comments

Engaging your fans on Facebook can be challenging at the start but if you pull it off you can really grow your brand quickly online.

27 Oct

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How Data Drives Conversations Online

October 27, 2011 | By | No Comments

Data analysis can completely change the way your business operates online. Read some tips from Social Strategy1 Analyst Jennifer Munoz on how to use data analysis for your benefit.

12 Oct

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What’s in Your Name? Check Social Media Before Naming or Rebranding

October 12, 2011 | By | No Comments

Find out why it is very important to research potential brand and company names thoroughly on the web. Does Qwikster ring a bell?

19 Sep

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All Revved Up, No Place to Go – Brand Nails Marketing, Flubs Customer Service

September 19, 2011 | By | No Comments

It’s clear: this was a brand that was all revved up. But, with customer service like that, where were they going? You got it: no place.
Don’t sink product development and marketing investments with bad customer care. Check out the full MarketingProfs article for Barbara’s three tips for avoiding customer service flubs.