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social media management Archives - Social Strategy1

14 Jul

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OnviSource Announces Strategic Partnership with Social Strategy1, Integrating Social Media and Contact Center WO

July 14, 2015 | By | No Comments

Partnership Extends Existing OnviSource’s Solutions in Automated Customer Interactions Capture, QA, Analytics and Actions to Go beyond Calls, Chat, Emails and Desktop Transactions; and include Social Media Contents. Plano, Texas (PRWEB) July 14, 2015 OnviSource announced today that it has integrated the social media platform of Social Strategy1 with its new enterprise and contact center […]

Elements of Social Media Monitoring That Deliver Results

March 20, 2013 | By | No Comments

Perhaps one of the biggest responsibilities and challenges in social monitoring comes from delivering accurate information as it relates to context and origin. Given the frequency and nature upon which users are generating this information, it’s becoming more critical to receive this information as it breaks and report it in understandable and measurable layouts. 3 […]

09 Mar

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Making Sense of Online Behavior – Social Strategy1 Featured in PR Week

March 9, 2012 | By | No Comments

Social Strategy1 was recently featured by PR Week for their new social media monitoring service, Engage. A current user explains the importance of this product for his business.

One Way to Deal with Negative Social Media Comments

June 1, 2011 | By | One Comment

How do social media reps deal with not-so-nice comments in a public forum like a blog? Brenda Somich on Social Media Today shares tips for dealing with negative blog comments, but her tips can be used as a guide for dealing with negative reactions on other social media platforms as well.

01 Oct

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Need Social Strategy? Get a Jenny!

October 1, 2010 | By | No Comments

You want an online presence that’s positive and relevant; one that engages customers and builds brand awareness; one that makes you a leader in your industry. But how do you find the time and develop the expertise? @getajenny