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social media care Archives - Social Strategy1

6 Questions to Answer Before Building a Social Care Team

October 21, 2014 | By | No Comments

As a brand, you’ve established a great marketing and engagement program on social, aiming to delight customers and boost brand awareness by sharing great content and replying with your wittiest remarks. But you’ve also discovered that your customers are starting to leverage social to get their questions answered and concerns heard, and now you need […]