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reputation management Archives - Social Strategy1


November 5, 2015 | By | No Comments

I was recently in NYC with a coworker. We were trying to get to Applebee’s on 50th and Broadway, which I had been to many times. I could tell that the Uber driver wasn’t going the right way and told my coworker that something was wrong. We arrived at the address the Uber driver was […]

04 Jan


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Online Reputation Management Lesson #1

January 4, 2012 | By | No Comments

People continue to under estimate the the power of new age communication and social networking. Online reputation management is the only way for your brand or business to fully protect itself online.

05 Oct


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Does Your Brand Pass the Social Business Test?

October 5, 2011 | By | No Comments

Simply adding a Facebook “Like” button to your website is not a social media strategy. Read some tips from Pam Moore on how to avoid making mistakes on social networks.

16 Aug


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Social Media Leadership – Practical Applications for Business

August 16, 2011 | By | No Comments

Social Media Leadership: How to Get Off the Bench and Into the Game, a new book from Michael F. Lewis dives into the important issues businesses face online.

22 Jun


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Another PR “Specialist” Bites The Dust

June 22, 2011 | By | No Comments

Jim Redner committed a cardinal sin last week on Twitter and now he is apologizing.

20 Jun


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AOL’s Creative Response to Similar Yahoo “Play” Release

June 20, 2011 | By | No Comments

After Yahoo! released a similar product with a similar name (Yahoo! Play, AOL Play), AOL responded with a very funny, tasteful viral video to sarcastically point out that Yahoo’s ideas were not original.

15 Jun


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Why Do People Blame the Media for Corporate Disasters?

June 15, 2011 | By | No Comments

The media is not to blame for major reputation management issues brands face, companies must accept consequences and explain.

31 May



Customer Service Requires More Than Joining the Conversation

May 31, 2011 | By | 3 Comments

Delta participates in many online conversations but that does not mean they are resolving lots of issues.