We just launched our new look and feel at Social Strategy1. Tell us what you think of the new look for a chance to win an autographed copy of Social Media Leadership: How to Get Off the Bench and Into the Game! Happy Thanksgiving!
The 2011 Cone Online Influence Trend Tracker Survey results show that not only are people reading and reviewing more, it also shows that people are looking for specific influencers or experts to contact for the best information regarding a certain product.
Wow! The numbers indicate that online storefronts may need to do a better job in some areas, like providing clear price information. But there are also plenty of opportunities here for social media savvy companies to narrow those satisfaction gaps:
Social media monitoring gives insight into what customers want, from product design to customer service.
Online engagement, the Johnny-on-the-spot kind, will help answer those questions customers have about, for example, product comparisons.
After the record-breaking attendance of our last social media webinar and at the request of our followers, another great webinar is coming your way Wednesday, September 14th at 2pm Eastern. “Customer Support Goes Social – 3 Important Business Lessons and the Pitfalls to Avoid” is hosted by OfficeArrow’s Co-Founder Mike Lewis and author of “Social […]