Delivering Legendary Social Media Customer Service
August 1, 2014 | By Edmund Lee+ | No Comments
Have you ever heard the old saying, “bad news travels fast?” Even before social media, bad news always circulated with lightning-fast speed, but nowadays, it’s stunning how a company’s dirty laundry – usually in the form of a story of bad customer service – can travel to hundreds, thousands, and even millions of people. While [...]
