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customer experience management Archives - Social Strategy1

Delivering Legendary Social Media Customer Service

01 Aug

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BlogSocial Strategy1 on Social Media Monitoring

Delivering Legendary Social Media Customer Service

August 1, 2014 | By | No Comments

Have you ever heard the old saying, “bad news travels fast?” Even before social media, bad news always circulated with lightning-fast speed, but nowadays, it’s stunning how a company’s dirty laundry – usually in the form of a story of bad customer service – can travel to hundreds, thousands, and even millions of people. While [...]

03 Jan

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Social Strategy1 on Social Media Monitoring

Customer Experience Management

January 3, 2013 | By | No Comments

Even in an era with heightened customer expectations and a sense that brands are increasingly pressured to answer almost instantaneously, a number of brands are excelling in customer service. A number of those organizations, whether in regulated industries or within areas rather reliant upon the free flow of information, are reinforcing customer experiences with digital [...]

12 Dec

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EventsSocial Strategy1 on Social Media Monitoring

CXMSUMMIT is Coming to Dallas

December 12, 2012 | By | No Comments

Join us Thursday, January 31, 2013 in Dallas for the CXMSUMMIT to learn about social media business strategies and best practices that will lead you to more customers. Enjoy cocktails and content at this complimentary event at the Westin Galleria from 2 - 6 p.m. CST. Headlining Topics: Customer Data & Building Loyalty - Learn to [...]

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