Social Strategy1

Facebook Pages for Small Businesses

Laura Remson — Mon, 06 May 2013 22:03:52 +0000

This week, two team members from Social Strategy1 were able to attend a business marketing event hosted by Facebook. We were able to get an inside look at what facebook recommends to make your page shine and to meet customers where they are. While their biggest recommendation was to utilize their paid advertising program, with ...

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Corporate Blogging Starter Kit

admin — Mon, 06 May 2013 19:21:44 +0000

This is an excellent corporate blogging starter kit for communications, marketing and social media professionals who are launching a corporate blog. It is not a “how to” this kit is a series of documents design to support any organization launch and manage a corporate blog. The Corporate Blogging kit includes: Editorial Plan – this helps ...

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2012 Social Media Leadership Awards White Papers | Social Media Customer Service Case Studies

Dennis — Tue, 09 Apr 2013 10:19:54 +0000

The Social Media Leadership Awards is an international competition, organized by Social Stategy1, Inc, Knowledge@Wharton , and sponsored by Ernst & Young and is designed to promote best practices in social media. Corporations and organizations worldwide were solicited to submit their successful social media strategies and results, which were judged by ...

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Proactive Social Media Strategy for Contact Centers

Jeanine — Tue, 09 Apr 2013 10:07:11 +0000

Call center employees are not effective in social media just because they have the tools. Learn a few points to avoid crisis with Social Strategy1’s introduction of proactive social media strategy for contact centers. Download a complimentary Social Strategy1 whitepaper examining best practice social care strategies from Jetblue, Whole Foods, & Zappos. Why should call ...

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Social Strategy1 Discusses Social Media Metrics in TechFaster Interview

Jeanine — Wed, 20 Mar 2013 15:32:19 +0000

Social Strategy1 President Dennis Stoutenburgh and Marketing Director Justin Dennis co-hosted a Google Hangout with TechFaster to discuss why the metrics that result from social media monitoring benefit businesses of any size business in any industry. TechFaster TechFaster.com is a venue for technology startups to highlight and promote the tech startup culture including the people, events, and jobs that make ...

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Elements of Social Media Monitoring That Deliver Results

Jeanine — Wed, 20 Mar 2013 10:45:15 +0000

Perhaps one of the biggest responsibilities and challenges in social monitoring comes from delivering accurate information as it relates to context and origin. Given the frequency and nature upon which users are generating this information, it’s becoming more critical to receive this information as it breaks and report it in understandable and measurable layouts. 3 ...

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Social Media Crisis Management in 5 Steps

Jeanine — Wed, 20 Mar 2013 10:30:38 +0000

Any brand that uses social media platforms for marketing stands the risk of a myriad of crisis situations that can diminish reputation. Rather than abandon or limit the amount of communication through these channels, develop comprehensive content marketing strategies that support the organizational bottom line and open the lines of communication. Social media crisis management ...

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Jim Iyoob Joins ILD Corp as Senior Vice President of Corporate Development

Jeanine — Tue, 12 Mar 2013 12:20:55 +0000

ILD Corp, a national leader in digital back office support, today announced Jim Iyoob as Senior Vice President of Corporate Development. Iyoob will lead senior level operations through corporate recruiting, operations, sales and marketing for ILD brands: Social Strategy1, a social media monitoring analysis and social media managed services firm; and Stratus Contact Solutions, a ...

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Beyond Service: Foundations that Generate Positive Customer Experiences

Jeanine — Thu, 07 Mar 2013 14:05:55 +0000

[Social Media Customer Service White Paper] Social Media is becoming one of the first interactions customers may have with a brand. Social media customer service is as influential as any other interaction with an organization. Unfortunately for some organizations, poor customer service standards are reflected publicly through social media. In this white ...

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Jacksonville Jaguars’ Fans React to New Logo on Social Media and Reach 1.7 M

Jeanine — Thu, 07 Mar 2013 13:44:11 +0000

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