Image Image Image Image Image Image Image Image Image

Event Coverage | CXMSummit Dallas – Learn social media best practices and business strategies to find more customers

February 5, 2013 | By | No Comments

CXMSummit Dallas featured front line executives sharing Social Media Best Practices and Business Strategies to grow revenue, understand customer data and provide better customer service.

The summit focused on three major themes:
1) Customer Data & Building Loyalty
2) Social Media Lead Generation
3) Social Media Customer Service

The event was presented live to 100 social media, marketing, communications, HR, customer service and advertising professionals. While Twitter conversations reached 700,000 accounts through the day using #cxmsummit13.

Speakers included:
• Mike Lewis, Chairman & CEO, ILD Corp., Co-founder SocialStrategy1
• Dennis Stoutenburgh, President & COO, Co-founder SocialStrategy1
• Steve Ennen, President, Centris Marketing Science, Sr. Strategic Advisor, SocialStrategy1
• Eric Swayne, Director of Insights, GolinHarris
• Amy O’Brien, Sr. Analyst, Social Media, American Airlines
• Annette Hernandez, Specialist, Social Media Customer Service, American Airlines
• Justin Dennis, Marketing Director, SocialStrategy1

Speakers shared their personal bios, social media best practices, and how social media could help impact business growth.

Below are the individual speaker presentations and #cxmsummit13 Twitter summary.

Social Media Leadership – Trends in CXM and Social Media

Follow Me on LinkedInFollow Me on Twitter

Mike Lewis
 

Mike Lewis – Chairman & CEO, ILD Corp., Co-founder SocialStrategy1

 

Using Social and Mobile in your Multichannel Strategy

Follow Me on LinkedInFollow Me on Twitter

Dennis Stoutenburgh
 

Dennis Stoutenburgh – President & COO, Co-founder SocialStrategy1

 

How to Integrate Social Media into Traditional Business Practices

Follow Me on LinkedInFollow Me on Twitter

Steve Ennen
 

Steve Ennen – President, Centris Marketing Science, Sr. Strategic Advisor, SocialStrategy1

 

How to use Social Media Data to lead Content Marketing

Follow Me on LinkedInFollow Me on Twitter

Justin Dennis
 

Justin Dennis – Marketing Director, SocialStrategy1

 

Submit a Comment


*