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CXMSUMMIT to Highlight Best Social Media Practices in Customer Experience Management

January 14, 2013 | By | No Comments

cxmsummitSocial Strategy1, Stratus Contact Solutions and RollCall have partnered with Social Media Examiner bring the CXMSUMMIT to Dallas on Thursday, January 31, from 2-6 p.m. Panelists will illuminate social media best practices in customer service, customer data & loyalty, and lead generation, and ways to enact these proven strategies.
Mike Lewis, the event’s keynote speaker and author of “Social Media Leadership: How to Get off the Bench and into the Game,” starts off the event, followed by panelist discussions with Eric Swayne,Director of Insights at Golin Harris, Annette Hernandez,Social Media Specialist at American Airlines, Amy O’Brien, Senior Social Media Analyst at American Airlines, Steve Ennen, President at Centris Marketing Science, and Dennis Stoutenburgh, Co-Founder and Senior Executive of Social Strategy1.Examiner to bring the CXMSUMMIT to Dallas on Thursday, January 31, from 2-6 p.m. Panelists will illuminate social media best practices in customer service, customer data & loyalty, and lead generation, and ways to enact these proven strategies.

“Businesses have begun to use social media for marketing, but few are able to use social to effectively increase revenue,” said Stoutenburgh. “We will share our proven strategies through case studies and panel discussions that will help businesses understand the use of social media data to build sales leads and provide customer service.”

Registration is complimentary on www.cxmsummit.com. Those wanting to engage in the conversation can do so by following @stratuscxm on Twitter.

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