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07 Sep



Customer Support Goes Social – Don’t Miss This Webinar

September 7, 2011 | By | 3 Comments

After the record-breaking attendance of our last social media webinar and at the request of our followers, another great webinar is coming your way Wednesday, September 14th at 2pm Eastern.

social media strategy webinar

“Customer Support Goes Social – 3 Important Business Lessons and the Pitfalls to Avoid is hosted by OfficeArrow’s Co-Founder Mike Lewis and author of “Social Media Leadership: Get Off the Bench and into the Game”.  Mike is joined by award-winning media professional, former Wharton Lecturer of Marketing, expert in online strategies and President and Chief Intelligence Officer of Social Strategy1, Steve Ennen.

If you know your customers are online, but you’re not sure if supporting them through social media could work, or you’re concerned about what they might say online, or how they may exaggerate a situation?  You’re not alone, but ignoring it will not make it go away.

Join Mike and Steve as they outline proven methods for making the case for supporting your customers online, and what the positive returns are that you can expect for your business.

In the webinar you’ll learn:

  • 3 Important Lessons in Social Support and the Pitfalls to Avoid in Online Engagement
  • Why There is a Blurring Line Between Marketing and Customer Service
  • How to Make the Case for Social Customer Service and Social Media Monitoring
  • How to Keep It Real Online

Plus, during the webinar, participants will have a chance to win a variety of giveaways.  Attendance is limited, so register for this free webinar today.


  1. David McMurray

    Looking forward to the presentation.

  2. Based on the great feedback from our last webinar, you’ll be in for a great treat. Social customer service or online engagement is critical for businesses these days, but there are right ways and wrong ways to do it. Look forward to connecting with you, David, on the webinar next Wednesday.

  3. I am looking forward to enjoying the presentation with all of you.

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