Coffee Order Pic Generates International Buzz

A photo of newly-appointed U.S. ambassador to China Gary Locke is generating buzz in China according to the Huffington Post. No, he wasn’t caught doing something wrong or gossip-worthy. It’s because he ordered his own coffee at… Read more

Using Online Listening Insights in Your Business Strategy

Welcome to the final installment of our three-part blog series about online listening. Last week, we talked about the insights you can gain from online listening.  Once you’ve found important key trends, you can put… Read more

Don’t Fear the Complainer

You can’t make everyone happy every time. No matter how good your products are. No matter how exceptional your customer service team might be. So give unsatisfied customers a place to voice negative comments, writes social media consultant and speaker Drew Goodman… Read more